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Privacy Policy

In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, we allow ourselves to inform you of the following:

RESPONSIBLE FOR PERSONAL DATA. “RLH Properties, SAB de CV” (hereinafter referred to as “RLH PROPERTIES”) by itself or through any of the commercial companies that are its controllers, subsidiaries or affiliates, with address at Av. Paseo de la Reforma 412, Piso 21, Colonia Juárez, Delegación Cuauhtémoc, CP 06600, Mexico City, has the conviction to protect personal information (hereinafter “Personal Data”) that deals with natural persons (hereinafter “the Holder”), and is responsible for its Treatment whether it is collected through the Internet site www.rlhproperties.mx or other sites operated by the person in charge (hereinafter the “Site”), or printed media and/or by telephone (hereinafter “Other Media”).

PURPOSES OF TREATMENT. RLH PROPERTIES may request and/or collect through the Site and Other Means, Personal Data of the Owner with the primary purpose of being able to comply with the requests or legal or contractual obligations that, if applicable, link it to the Owner, or well, when requested by competent authorities (hereinafter “Treatment”). RLH PROPERTIES and/or any person in charge that comes to intervene in any phase of the Processing of Personal Data, will keep confidentiality with respect to them and will treat them in accordance with the instructions of the person in charge and this privacy notice, in accordance with the legal provisions applicable in the United Mexican States (hereinafter “Mexico”).

PERSONAL DATA PROCESSED. The Personal Data requested from the Holder are: • Name • Email • Telephone The Holder will not be able to access the services for which his Personal Data is required when these are not provided, however he will be able to have access to the other Services that do not require them. Depending on the type of legal relationship that links the Owner with RLH PROPERTIES, the latter may process additional personal information that, if applicable, will be identified at the time of its collection and/or treatment. In any case, except prior warning in another sense, the terms of this notice will also apply to the treatment of it.

CONSENT. The entry and/or registration through the Site and/or by Other Means implies the consent of the Owner for the Treatment of their Personal Data in accordance with this Privacy Notice.

MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA. RLH PROPERTIES has physical, technical and administrative security measures for the protection of the Personal Data that the Holder deals with. Notwithstanding what is stated in the Consent section, RLH PROPERTIES will take the actions, measures and special provisions that it deems necessary, in order to safeguard the right to protection of Personal Data of minors and incapable persons. If you wish to stop receiving promotional messages via email and/or in print and/or by telephone from RLH PROPERTIES, you can request it through: info@rlhproperties.com.mx.

SITE EXCLUSION OF LIABILITY. The Site may contain hyperlinks or hypertext “links”, banners, buttons and/or search tools on the “World Wide Web” that, when used by the Owner, transport to other portals or Internet sites that may be owned by third parties. The Personal Data that the Holder may provide through these portals or Internet sites are not covered by this Privacy Notice and their Treatment is not the responsibility of RLH PROPERTIES. We recommend the Holder to verify the Privacy Notices displayed and applicable to these portals and Internet sites. The Owner may find within the Site, pages, promotions, microsites, virtual stores, surveys, job boards and other services that may be shared with third parties and that may request your Personal Data (hereinafter “Third Party Sites”). Any information related to the Personal Data that is provided through the Third-Party Sites will be subject to the respective privacy notices that are contained in each of them, unless RLH PROPERTIES indicates otherwise. RLH PROPERTIES warns its Owner that some Site services may include, but are not limited to, discussion forums, personal Internet pages, classified ads, emails, chat rooms, among others. Therefore, the Personal Data that is revealed through said means could in some cases be accessible by third parties. RLH PROPERTIES will not be responsible for the use, publication, disclosure and/or disclosure that is made regarding the Personal Data used, published, disclosed and/or disclosed through the aforementioned means. We recommend the Holder to be careful and responsible about all personal information provided in said media. disclosed and/or disclosed through the aforementioned means. We recommend the Holder to be careful and responsible about all personal information provided in said media. disclosed and/or disclosed through the aforementioned means. We recommend the Holder to be careful and responsible about all personal information provided in said media.

SUBMISSION OF PERSONAL DATA. RLH PROPERTIES may send the Owner’s Personal Data to those in charge, either inside or outside the country, including affiliated companies, subsidiaries and/or related to RLH PROPERTIES, to comply with the purposes of its treatment, and in its case legal provisions that thus require it, or when requested by competent authorities. Those in charge who receive the information related to the Personal Data of the Holder are obliged to comply with the provisions of this Privacy Notice, as well as with the Terms and Conditions of the Site and the applicable legislation in Mexico. In the event that RLH PROPERTIES transfers Personal Data to third parties, except for their opposition to this clause,

MEANS TO EXERCISE THE RIGHTS OF HOLDERS OF PERSONAL DATA AND REVOCATION OF CONSENT. The Owner may request the exercise of their rights to: • Access their Personal Data • Rectify their Personal Data when they are inaccurate or incomplete • Cancel their Personal Data; • Oppose the Processing of your Personal Data for legitimate reasons, and/or • Revoke your consent to the Processing of your Personal Data at any time, in order to stop using them. However, it is important that you keep in mind that not in all cases we will be able to attend to your request to cancel your Personal Data, oppose the Processing or revoke your consent, since it is possible that due to some legal obligation, we may require to continue processing your Personal Data. The Holder must consider that for certain purposes, the revocation of his consent will imply the suspension of the service or the conclusion of his relationship with RLH PROPERTIES. The exercise of the rights of Access, Rectification, Cancellation or Opposition of Personal Data and Revocation of consent made by the Holder must be made upon request to RLH PROPERTIES and contain at least the following: • The name of the holder, address and email to communicate the response to your request; • The documents proving the identity or, where appropriate, the legal representation of the owner; • The clear and precise description of the Personal Data with respect to which one seeks to exercise any of the aforementioned rights (in the case of rectification, the modifications to be made must be indicated and the documentation that supports your request must be provided). ); • Any other element or document that facilitates the location of Personal Data.

For the purposes of the foregoing, RLH PROPERTIES makes the following email available to the Holder: info@rlhproperties.com.mx. RLH PROPERTIES will respond to the Owner’s request within a period not exceeding 20 business days from the date on which the corresponding request is received, through the email that has been provided for this purpose.

Cookie Policy

Introduction We use cookies to enhance your experience on our website and to recommend content, including advertising, that may be of interest to you. You can find more information below about what cookies are and the cookies we use, as well as how to disable them.

You can indicate your acceptance of our use of cookies in accordance with this policy by clicking “Accept” in the appropriate place on the banner that appears on the website or by continuing to use the site after the banner has been displayed. However, please note that if you do not click “Accept” but continue to browse the website, it will be considered that you have accepted our use of cookies (and for what purposes) in accordance with this Cookie Policy.

What Are Cookies? A cookie is a text file that contains small amounts of information that are downloaded to your device when you access a website. The text file is sent back to our server every time your browser requests a page from the server. This allows us to operate the websites more effectively and load the sites according to your personal preferences, based on your previous browsing on the sites and the keywords we may collect from the URLs of other web pages from which you accessed the sites.

Types of Cookies We use the following categories of cookies:

3.1. Essential Cookies These cookies are necessary for the website to function properly. They cannot be disabled, and they do not collect personal information.

3.2. Analytical and Performance Cookies We may use analytics service providers for analyzing and reporting on website traffic. These analytics service providers generate statistical information and other information about the use of the websites through the use of cookies. They allow us to recognize and count the number of visitors and see how often visitors return to the sites, how long they stay, and how they move around our websites when using them. This helps us improve how our websites function, for example, by helping users find what they are looking for more easily. The information generated related to the websites can be used to create reports about website usage, and the analytics service provider will store this information.

3.3. Functionality Cookies These cookies allow the website to remember your preferences and choices, such as your language or region, to provide a personalized experience. They are also used to enable certain features, such as displaying embedded videos.

3.4. Advertising and Tracking Cookies These cookies track your visits to the websites, the pages you have visited, and the links you have followed to other websites. We use this information to try to make our websites and other websites you visit more relevant to your interests. We may also share this information with others and carefully selected third parties, for this purpose. We work with technology partners to support our websites and provide you with relevant information about the products and services of websites and on affiliated sites or sites within the advertising networks with which we work. We may use cookies on our websites to help us display relevant advertising on third-party websites when you visit them. You can opt out of interest-based advertising by adjusting your cookie preferences (see Section 4).

3.5. Social Media Cookies These are set by social media services (such as Twitter, LinkedIn, Facebook, among others) that we have added to the website to allow you to share our content with your friends and acquaintances. These cookies can monitor your browsing on other websites and build a profile of your interests, which may influence the content and messages you see on different pages you visit.

3.6. Audience Cookies Audience cookies help us manage and display our ads based on your activity on our sites and other sites; this is known as interest-based advertising. Audience cookies are primarily based on the unique identification of your browser and internet device.

Cookie Management You can configure your cookie preferences at any time through your browser settings.

Consent When you first use our website, you will be asked to accept our cookies in accordance with this policy. If you do not wish to accept cookies, you can configure your browser to reject them or adjust your cookie preferences as described in Section 4.

Changes to the Cookie Policy We reserve the right to modify this cookie policy at any time. Changes will come into effect once they are posted on our website. We recommend that you periodically review this policy to stay informed of any updates.

Questions and Contact If you have any questions or comments about our cookie policy, please contact us at juridico@rlhproperties.com.

By using our website, you accept the use of cookies in accordance with this policy. If you do not agree with the use of cookies, we recommend adjusting your preferences or ceasing to use our website.

SENSITIVE PERSONAL DATA. In accordance with current Mexican legislation, “Sensitive Personal Data” is known as “those that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and/or moral beliefs, union affiliation, political opinions, sexual preference”. In the event that RLH PROPERTIES requires Sensitive Personal Data of the Holder, it must provide its express consent.

CHANGES TO THE PRIVACY NOTICE. Any changes or updates to the Privacy Notice will be posted directly on the Site and will take effect automatically.

The date of last update of this notice is November 1, 2023.

RLH Properties

RLH Properties is a leading publicly listed company based in Mexico City, specializing in the acquisition, development, and management of luxury and ultra-luxury hotels, resorts, and associated branded residential properties. Established in Mexico City in 2013, RLH Properties is primarily funded by pension funds, institutional investors, and Mexican family offices. The company's investment strategy centers around AAA assets located in unique, high-barrier-to-entry locations, within markets where the supply is limited relative to current and potential demand. They also prioritize partnerships with internationally recognized hotel operators. RLH's current portfolio includes renowned properties such as Andaz Mayakoba, Banyan Tree Mayakoba, El Camaleón Mayakoba, Fairmont Mayakoba, Four Seasons Mexico City, One&Only Mandarina, Rosewood Mayakoba, Rosewood Residences Mayakoba, Fairmont Heritage Place Mayakoba, and One&Only Mandarina Private Homes. Additionally, RLH Properties has two projects currently under development: Rosewood Mandarina and Rosewood Residences Mandarina, both set to open by the year 2024.

For more information:
rlhproperties.com.mx

One&Only Resorts

Created exclusively for the ultra-luxury market, One&Only is conceived as a hallmark of excellence. Set in some of the most beautiful locales in the world, each award-winning resort offers guests a distinctive style and personality borne of its local culture, a genuine hospitality and a lively energy that is unrivalled. One&Only has announced the expansion of the portfolio with the inclusion of Nature Resorts, Urban Resorts and Private Homes. One&Only Mandarina will complement the existing resort collection including One&Only Reethi Rah in the Maldives; One&Only Le Saint Géran in Mauritius; One&Only Royal Mirage and One&Only The Palm in Dubai; One&Only Palmilla in Los Cabos, Mexico; One&Only Cape Town in South Africa; Emirates One&Only Wolgan Valley in The Blue Mountains in Australia; One&Only Desaru Coast in Malaysia and the recently opened Nature Resorts in Rwanda, One&Only Gorilla’s Nest and One&Only Nyungwe House. One&Only has also announced the upcoming opening of One&Only Portonovi in Montenegro (opening March 21st, 2021), the first property for the collection in Europe. Another two properties are expected in the coming years: One&Only Kéa Island in the Cyclades, Greece and One&Only One Za’abeel in Dubai, introducing One&Only Urban Resorts.

For more information:
oneandonlyresorts.com

Rosewood Hotels & Resorts

Rosewood Hotels & Resorts manages 23 one-of-a-kind luxury properties in 14 countries, with 16 new hotels under development. Each Rosewood hotel embraces the brand’s A Sense of Place philosophy to reflect the individual location’s history, culture and sensibilities. The Rosewood collection includes some of the world’s most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas, Rosewood Mayakoba in Mexico, Las Ventanas al Paraíso, A Rosewood Resort in Los Cabos, Mexico, Rosewood Little Dix Bay in the British Virgin Islands and Hotel de Crillon, A Rosewood Hotel, in Paris, as well as new classics such as Rosewood Beijing, Rosewood Hong Kong and Rosewood Guangzhou and the upcoming highly anticipated Rosewood London Grosvenor Square, Rosewood Mandarina in Mexico and Rosewood Munich among others.

For more information:
rosewoodhotels.com

Studio Rick Joy

As master architect, Studio Rick Joy led the creative vision of the masterplan, architecture and interiors of One&Only Mandarina, One&Only Mandarina Private Homes and Mandarina Polo & Equestrian Club. Founded in 1993, Studio Rick Joy is a cooperative practice with core values that arise from a studio environment in which creativity and discovery thrive alongside expertise and experience. Exactitude, details that support ideas, and a respect for the origins of craft give rise to design and materials that pay respect to one another and to the culture of a place. By being sensitive toward the world and cherishing each site's spirit, Studio Rick Joy produces architecture that lives well in its surroundings and that becomes a stage for daily life.

For more information:
studiorickjoy.com

RESIDENTIAL SALES

The residential sales team oversees the villa collection at One&Only Mandarina Private Homes, among the first One&Only homes to own in the world. With a strong history of representing the most significant properties in Riviera Nayarit, the sales team offers international expertise, years of experience and a deep local market knowledge. The four-person team provides white-glove services and globally influenced professionalism for homeowners, guests, prospective buyers and brokers interested in ownership opportunities at Mandarina.

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Manuel Cervantes Cespedes / CC Arquitectos

Manuel Cervantes Cespedes is collaborating on the design of the Rosewood Mandarina resort and Rosewood Mandarina Residences, as well as Canalan Beach Club. He founded the award-winning, Mexico City-based Manuel Cervantes Cespedes / CC Arquitectos in 2004. The firm identifies itself as, “part of a constellation of Mexican architects belonging to the same generation, late heirs to Mexican Modernism and an architectural tradition that can be traced back to the first pre-Hispanic settlements.” His portfolio of recent projects includes Finestre Villas, eight beach villas in Ixtapa Zihuatanejo, Mexico; Equestrian Project, a Mexican country home; El Mirador, a private home in Mexico. In 2006, the firm began researching multimodal transfer centers (CETRAM) and transit-oriented development (DOT), which has led to commissions from Mexican government institutions, such as INFONAVIT, as well as urban and architectural projects in several Latin American countries. Graduating as an architect from Anahuac University, Manuel joined the National System of Art Creators and has given lectures at universities in Mexico, United States, Spain and Portugal.

For more information:
manuelcervantes.com.mx

Bando X Seidel Meersseman

Collaborating on the interior design of One&Only Mandarina, Bando x Seidel Meersseman is a multi-disciplinary interior design firm founded in 2015 and dedicated to creating timeless modern interiors. Principals Kota Bando, Robert Seidel, and Caroline Meersseman have worked together for ten years designing interiors for the world’s leading developers, hoteliers, and restaurateurs, including Rosewood Residences at Mayakoba.

For more information:
bxsm.nyc

Philipp Neher | Studio Caban

Studio Caban serves as an architectural consultant and oversaw construction implementation for Villa One at One&Only Mandarina, One&Only Mandarina Private Homes and Mandarina Polo & Equestrian Club. Led by Philipp Neher and Klara Valent, Studio Caban is passionate about architecture’s inert power to bring about lasting and meaningful memories through heightened aesthetic and spatial experiences that are tied to a sense of place. Their design processes range from master planning to architecture and interior design, with ideas transcending scales and activities. With their international portfolio of clients including the Four Seasons Caye Chapel and Six Senses, both teach at the University of Arizona and are members of design review panels at Harvard University, MIT and ASU. Before founding Studio Caban, Philipp Neher worked alongside acclaimed architect Rick Joy at Studio Rick Joy for 13 years.

For more information:
instagram.com/studio_caban

the team at mandarina